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The CS Burnout Audit

A 12-question check built for SaaS customer support pros. Get your burnout score and three things you can do today. Drop your email to unlock a full 30-day reset plan.

12 questions ~5 min Made by a CS pro at a SaaS company
Question 1 of 12
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Your result
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out of 100
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Three things you can do today

    Free upgrade

    Get the full 30-day reset plan

    Personalized to your score band. Print it, save it to your home screen, work it week by week.

    • Week-by-week plan tuned to your burnout level
    • Manager-conversation script (the one most people avoid)
    • 5-minute daily check-in template
    • Red-flag list — when to take this seriously
    No spam. One useful note for CS pros per week, unsubscribe in one click. Skip — show me anyway
    Your 30-day reset

    The 30-Day CS Reset

    Tuned to your score band. Start tomorrow.

    The manager conversation (week 4)

    Most CS pros avoid this because they don't have a script. Use this one — adapt to fit your voice.

    "Hey [manager], I want to flag something before it becomes a bigger issue. I've been tracking my workload and energy over the last few weeks, and I'm hitting a wall. I want to keep doing great work here and I'm not looking to drop responsibility — I'm looking for your help reshaping one or two things so I can sustain the pace. Specifically, I'd like to talk about [the ONE specific change you want — e.g., shifting after-hours coverage, capping ticket assignment past X, blocking 90 minutes/day for focus work, swapping a recurring meeting for async]. Can we put 20 minutes on the calendar this week to talk through it?"

    The 5-minute daily check-in

    Do this at the end of each workday for 30 days. It rebuilds the muscle of noticing.

    1. Energy now: 1–5 2. One win today: 3. One thing that drained me: 4. One thing I'll do differently tomorrow: 5. Did I keep my boundary? Y / N

    Red flags — take these seriously

    • Persistent sleep disruption or physical symptoms (panic, headaches, gut issues) over 4+ weeks
    • Crying before or after work regularly
    • Drinking, eating, or numbing significantly more than usual to cope
    • Thoughts that you can't keep going — not just "I'm tired"

    If any of these are present: burnout has crossed into a mental-health concern. Please talk to a doctor, therapist, or your EAP. You are not weak. This is signal, not failure.